Rustam Minnikhanov about work with appeals from citizens: It is important to have a constant contact with the population

On 8 November, speaking at a regular meeting in the Government House of the republic held by the Rais (Head) of Tatarstan Rustam Minnikhanov with all municipalities taking part in it via videoconference, the regional Ombudsperson Sariya Saburskaya reported about the work with appeals from citizens in the republic.

She informed that the total number of appeals and complaints which came from the feedback channels for nine months of the current year reached 221 106 and were related mainly to such spheres as improvement and infrastructure, roads, housing maintenance and utilities, waste management, transport and other things.

Sariya Saburskaya reported that she held out of office meetings with heads and responsible persons of 32 municipalities and city districts to monitor the execution of notifications in the "scheduled" status. She noted that 4,428 citizen appeals were returned to work based on the results of the first 9 months of 2025.

Sariay Saburskaya also informed that citizens are complaining on maintenance of public spaces, benches, children’s playgrounds, pedestrian zones and street lighting.  

Rustam Minnikhanov thanked Sariya Saburskaya and her whole team for the work done with citizens’ appeals and said: “Responding to requests in a timely manner and taking appropriate measures within the established timeframes is our job – the job of the authorities. The population is becoming more demanding. But in the whole due to appeals from our citizens we see how our municipalities work.”

He also stated that many programmes aimed at the improvement of life quality of citizens are being implemented today. “Of course there are serious issues requiring serious investments. But it is necessary to meet people and explain them the situation,” the Rais of the republic said. It is important for local administrations to be in constant contact with the population, he emphasized.