Ildar Khalikov holds board session of “Grid company”

On October 25 Tatarstan Prime Minister Ildar Khalikov held a board session of OAO “Grid company” on fulfilling the plan on capital repair of 900 objects of main and distribution network for 9 months of 2013.

The Board of directors considered implementation of measures on preparation for autumn-winter period 2013-2014.

It was stated that all measures included in the plan had been implemented. According to results of inspection conducted by the commission with participation of Ministry of Industry and Trade, Volga Department of Federal Service for Ecological, Technological and Atomic Supervision, Tatarstan Ministry of Emergency Situations positive decisions were made and operational readiness acts were drawn up.

The Board of directors defined improvement of customer service level as one of company’s priority activities. Organisation of one-stop customer services was also discussed at the session.

It is planned to establish a unified contact centre to process all requests of electric users with 24-hour hot line, customer centres and service points, and web reception on company’s website, and adopt CRM system.

Implementation of all the mentioned measures is expected to considerably increase availability and openness of services of OAO “Grid company”.

Responsibilities and plan of the Board’s work were approved, members of the Audit Committee, HR and Rewards Committee, and Innovation Committee were elected.