The number of complaints sent to Federal Supervision Agency for Customer Protection and Human Welfare increased by 20 per cent

On November 19 Head of Tatarstan Department of Federal Supervision Agency for Customer Protection and Human Welfare Marina Patyashina informed that for 9 months of 2013 Tatarstan Department conducted 1893 inspections of legal parties and individual entrepreneurs on observing laws in the sphere of protection of consumer’s rights. She added that after considering citizens’ requests, the Department takes administrative measures to protect consumer’s rights.

For 9 months of 2013, the consulting centre held 7872 verbal and 5735 telephone consultations with citizens.

According to conducted inspections, 4457 resolutions on administrative penalty were passed, 449 legal parties and 1336 individual entrepreneurs were subjected to administrative liability. Total sum of penalties made 12.8 mln rubles. The number of citizens’ requests connected with financial services has increased twice. 132 requests concerned communication services.

294 resolutions were passed for court proceedings.